The Guidance You Need to Build a Successful Community of Customers, Employees, and Partners
Socious Customer Success Program
Since the technology is only half of the answer to building a successful online community, the company you work with needs to provide you with the expertise to set-up , maintain and grow your community so your one chance to get it right – gets it right. At Socious, we have the in-house expertise to help you with every step of set-up and roll-out of your site so your online community doesn’t just survive-it thrives!
Proven Online Community Methodology
The planning, launch, and growth of your online community will follow a proven customer engagement methodology built around your business structure and goals. At Socious, we pride ourselves on understanding the way you do business to best make the software conform to your processes and objectives.
Dedicated Account Management
Each customer will have their own dedicated Socious account manager working on the project during the implementation. The Socious software enables each customer a great deal of flexibility in tailoring their system to the way they do business. Your account manager coaches your team on community management best practices and the options for, and implications of, each decision in the planning process. This ensures that your system is being set-up to meet your needs for both now and in the future.
Graphic Design Support
Socious has in-house graphic design services that can help make your site stand out from the rest and be sure your organization’s branding is matched to perfection. This is included at no charge to support the adoption of your site by customers and members. Advanced design services are also available.
Ongoing Online Community Resources
Socious believes that providing its customers with ongoing resources, tools, and tips ensure their online communities thrive over time. Check our Community Resources page often as we will be posting new practical tools for you to use in managing your online community when they become available.