Use the Media Library and Use Video to Support Customers in Your Online Community

Increase Customer Engagement Using Video for Training, Support, and Getting Feedback on New Product Features

Video is a powerful means to train and inform your customers about your products and services, as well as get feedback on new product ideas. Provide customers a simple way to access video recordings and discover featured videos all in one place.

When your online community becomes not only a place to get support, but also to get needed training, customers start seeing your site as a resource they need to access on a regular basis. The ease of maintenance of employee and customer-generated videos in your online community creates an efficient storage and playback resource, but also enhances the value your customers receive when purchasing your products.

Media Libraries Improve Penetration and Comprehension of Your Support and Marketing Messages

• Enable your employees to build a library of training videos for customers and each other.
• Get feedback when customers discuss and comment on videos in your community.
• Control which video libraries each customer community member can see.

Find out how videos in your media library increase customer engagement