Business Online Community Software
Use Social Media to Improve Customer Satisfaction | Support Software
Social Support™ Enables Your Support Team to Proactively Serve Customers and Strengthen Relationships
Give customers the social tools they need to ask and receive help. Create customer stickiness by enabling sharing of best practices among peers and similar customers. Empower your support team to monitor discussions and comments so that they can collaborate on solutions and proactively address customer’s needs.
Online Community Software
Create a one-stop shop for peer-to-peer support, social documentation, and employee collaboration.
Segment Customer Groups
Segment customers so that they only have access to support materials and discussions that apply to their business.
Forum Software
Empower customers to share problems in an environment where your support team can proactively respond and collaborate on solutions.
Blog Software
Keep your support team and company executives connected with your customers by providing frequent updates and insight into your company.
Content Management System
Speed up the process of getting information and support documentation in front of customers.
Member Profiles
Help customers showcase themselves as experts on your products.
Customer Directory
Enable customers to find and connect with partners and product experts without giving away your customer directory.
Targeted Email Engine
Proactively address customer concerns and specific issues with support emails to all customers or specific customer groups.
File Libraries
Provide social product documentation so customers can find the information relevant to them and learn from the comments of other customers.
Media Center
Enable video learning by providing video training and recorded webinars to customers as well as empowering customers to share their own videos with each other.
Reporting & Analytics
Give your executives and support managers the tools to proactively address the concerns of customers and gain better insight into the conversations, documents, and content that are important to customers.
Support System Integration
Use information from your customer support system to personalize each customer’s online experience. Segment community access, resources, and customer communities by product, support agreements, and much more.