Product Management Tools to Report & Track New Feature Requests

Innovation Lab™ | Product Management Tools in Your Online Community

How do you handle support tickets that turn out to be new feature requests? Use the Innovation Lab to show customers that their voice has been heard by having their request discussed and validated by your customer community.

Collaboration Tools

Be more responsive to your market when you collaborate directly with customers to collect data on market problems, validate product concepts, and develop product requirements.

Customer Groups

Validate new features in small customer advisory groups or entire customer segments.

Discussion Forums

Discuss and test product ideas and new feature requests so that only the best, most helpful features are added to your product or service.

Email Segmentation

Send targeted communications and notifications to only the specific customers that need to receive them.

Surveys & Polls

Gain valuable data faster by polling and surveying all customers, certain segments, or targeted groups.

Wikis

Collaborate with customers to flesh out new feature ideas to get the requirements right the first time.

File Libraries

Share product plans with specific customers to get their feedback and create discussion.

Media Library

Explain new features or product ideas using video to increase understanding and engagement.

Event Management Software

Manage all of your customer, prospects, and partner events from your community platform. The system is designed for enterprise event management from large national conferences to regional and local events. The event management tools in your online community include online registration and agenda building, speaker management, and the industry’s best mobile event app.

Learn how to create happy customers by bringing them into the product development process.