Online Community Software | Social Networking Platform

Why choose Socious?

Technology

Socious has been providing online community software to the global membership organizations and Fortune 500 companies since 2002.

Approach

Online communities are about people, not software. Socious provides customers the guidance, implementation services, support, and partners to help them launch and maintain a successful online community.

Results

By keeping customers engaged, the Socious platform can have a significant impact on customer satisfaction, revenue, and cost controls. Socious customers consistently enjoy higher levels of customer or member engagement than published industry averages.

Get Customers Using Your Support Portal | Online Community

Create a Successful Online Support Community Using the Socious Engagement Engine

The Socious Engagement Engine built into your online community keeps customers returning and contributing to your community so that value of your online community comes from customers helping customers.

Integrated Online Community, Email, Listservs, and Mobile

Increase the level or peer-to-peer support by keeping customers using your community online, on their phones, and through email.

Targeted Email

Driving customers back to your online community by sending ad-hoc and automated email campaigns to members of your online community based on which groups they belong to, products they use, or specific community activity.

Online & Emailed Content Alerts

Maintain an active online community with customer-specific emails and dashboards containing information and tools from your online community they have deemed important to them. Keep customers engaged in your online community with ‘Google Alerts’ type notifications of relevant content and discussion.

See how to increase customer satisfaction and control support costs.

Business Online Community Software