Increase Customer Loyalty Using Social Engagement Tools in Your Online Community

Socious Engagement Engine™ Keeps Customers Engaged and Using Your Online Social Community

How do you keep customers using your community again and again? Part of the solution is strategic (how you position your community) and part of the answer is tactical. This hands-on, daily activity is critical to the success of your online community. The Socious Engagement Engine brings both elements together in a customer engagement system that is easy for your staff to use.

Integrated Online Community, Email, Listservs, and Mobile Software

Your online community needs to be able to get out discussions and content in the way that accommodates each customer. When customers can access your site online, participate through emails or participate from their phone, you know that no matter how, when, or where a customer wants to interact with your community, they can.

Targeted Email Communication Engine

By having an integrated email engine in your online community, your staff will be much more efficient in sending customer-wide emails as well as targeted emails that are specific to a segment of your customer base. An online community is not only a benefit to your customers, but by having multiple tools integrated in one system, your staff will benefit as well.

Online & Emailed Content Alerts

Your customers are busy. Help them cut through the clutter by allowing them to view all of the relevant information in your online community from a single online dashboard or email digest. Help your customers keep up with relevant information by receiving ‘Google Alert’ type email notifications when content, files, or discussions with specific keywords appear in your online community.

Learn how to increase customer loyalty.