Build Successful Products Using a Virtual Community for Business Collaboration

Smart Community™ Uses Virtual Customer Communities for Spotting Trends, Working with Customers to Prioritize Your Product Roadmap, and Validating Ideas for New Products of Services.

Help your product management team maintain a central archive of market data and customer feedback.

Online Communities for Customers

Streamline your product management operations by collecting data, getting feedback on ideas, and prioritizing your new features in a community where your customers are already engaged daily.

Online Customer Groups

Help your product development team get useful data more quickly by managing online groups of your customers, partners, and prospects segmented by product, location, industry, and more.

Discussion Forums

Get more consistent data about the problems your market is trying to solve by keeping customers engaged in discussions on an integrated online forum, listserv, and mobile app.

Blog Software

Keep customers interested in your company by keeping them in the loop with information on your product roadmap and development updates – comments allow them to offer instant feedback.

Content Management System

Easily update static content on the site to compliment the social interactions taking place between the company and customers.

Customer Profiles

Collect social profile information about your customers and help customers get to know each other while maintaining customer privacy by controlling which customer information displays to others in the community.

Member Directory

Help your customers, employees, and partners find each other, but limit the viewable information based on your business.

Email Engine

Keep customers engaged by sending targeted email communications to customers and groups within your online community.

Document Sharing

Improve your customer feedback loops by maintaining social file libraries for your entire customer base or small groups – like partner networks or your most important accounts.

Media Library

Share product concept videos and recorded webinars with customers who can then discuss and comment on what they saw and heard.

Social Media Integration

Get feedback from customers on broader market trends and real-time issues facing your industry.

Customer Community Mobile Platform

Get better market data when your customers and employees are able to provide product feedback and ideas through the online community app on their mobile devices.

News Aggregator

Help employees and customers stay up-to-date and provide feedback on industry trends by pulling news feeds into your online community.

Event Management Software & Calendaring

Manage focus groups and customer events using event management tools built into your online community platform.

Analytics | Business Intelligence

Make better decisions using custom and pre-built reports to analyze market data and customer feedback.

CRM | Customer Database Integration

Build your online community on top of your existing customer data to make giving access to your community and getting product feedback from certain customer segments easier.

Learn about an easier way to collaborate with customers to build better products.