Online Community Software & Business Social Network Platform
In a competitive market, set your offering apart by pairing your products and services with the power of an active social community.
Give your customer the tools and access they need to succeed with your products and services.
Create more profitable products by developing sustainable feedback loops with your market and customers.
Increase customer retention and market share by creating an online community where idea sharing, peer-to-peer discussions, and proactive customer service create loyal brand advocates. Your online customer community is a powerful benefit of doing business with you. By providing the discussions, resources, and support your customers need to be successful, your organization will grow brand awareness through word-of-mouth recommendations from satisfied, passionate customer. Find out how you can increase sales and lead generation.
Measuring the Return on Investment (ROI) for Marketing and Sales:
- Higher customer retention rate
- Improved market awareness by creating brand advocates
- Increased sales by packaging the value of your online community with your offering
Help your customers do their jobs and become more successful with your products and services by creating a community where customers can find help and best practices from other customers, as well as employees and other product experts. Provide each customer with information relevant to them. Empower your support team to proactively listen and address customer ideas, issues, and concerns. Find out how you can increase customer satisfaction and reduce support costs.
Measuring the Return on Investment (ROI) of Empowering Customers to Help Customers and Proactively Addressing Customers’ Issues:
- Reduced support costs
- Higher customer satisfaction
Give your customers a voice and a platform to provide consistent, actionable feedback about your products and services, as well as broader market trends. Let your customers and partners know they matter and you are listening to them. Build more profitable products using fresh market data or customer feedback. Collaborate with customers to spot trends, build out new feature requirements, and validate product strategies. Find out how you can collaborate with customers to create products and services that your market will love.
Measuring the Return on Investment (ROI) of Creating Market-Driven Products and Services:
- Increased sales due by better aligning your solutions with real market problems
- Lower support costs by creating more intuitive and complete products