Everything You Need to Create Online Customer Communities
Socious online community and customer portal software enables your business to bring customers, partners, and employees together for the success of your customers.
See how you can create an active customer community with Socious.
Get a live demo of Socious online community software.
Increase Sales & Marketing
In a competitive market, set your offering apart by pairing your products and services with the power of an active social community.
Improve Customer Satisfaction & Reduce Support Costs
Give your customers the tools and access they need to succeed with your products and services.
Collaborate with Customers to Improve Products
Create more profitable products by developing sustainable feedback loops with your market and customers.
Reduce Customer Churn
Your online customer community is a tangible benefit of doing business with you. Increase customer retention and market share by creating an online community where idea sharing, peer-to-peer discussions, and proactive customer service create loyal brand advocates.
Create Stronger Customer Advocates
By providing the discussions, resources, and support that your customers need to be successful, your organization will grow brand awareness through word-of-mouth recommendations from satisfied, passionate customers.
Improve Product Stickiness
Help your customers do their jobs and become more successful with your products and services by creating a community where customers can find help and best practices from other customers, as well as employees and other product experts.
Keep Customers Engaged
Provide each customer with information relevant to them. Empower your support team to proactively listen and address customer ideas, issues, and concerns.
Make Market-Driven Decisions
Let your customers and partners know they matter and you are listening to them. Give your customers a voice and a platform to provide consistent, actionable feedback about your products and services, as well as broader market trends.
Ongoing Customer Collaboration
Build more profitable products using fresh market data or customer feedback. Collaborate with customers to spot trends, build out new feature requirements, and validate product strategies.
Online Customer Community Software Features
Socious all-in-one online community software has everything you need to create a thriving online customer community.
- Advanced segmentation to manage multiple communities in a single platform
- Access online, through email, and from mobile devices
- Tools to crowdsource ideas and product enhancements
- Built-in event management software
- Secure group collaboration
- Personalized content alerts and community notifications
- Community analytics dashboard