Online Community Software Features

Online Community Features that Add Value to Your Relationships

Give busy people a reason to visit your online community often.

Online Community Platform

Online Community Platform

Differentiate your organization, increase customer loyalty, and improve employee productivity.

Online Groups

Online Groups

Segment customers or members to improve collaboration and provide a better customer experience.

Discussion Forums

Discussion Forums

Empower customers to share solutions, monitor customers’ problems, and test product ideas.

Private Social Networking

Private Social Networking

Enable community members to follow the activity streams of other members and build personal networks.

Web Design & Content Management Systems

Web Design & Content Management System

Easily manage content and tools to improve your customers’ experience in your online community.

Member Profiles

Member Profiles

Build community by helping customers network and build a personal brand as a product or industry expert.

Customer or Member Directory

Customer or Member Directory

Enable customers or members to find each other while controlling access to sensitive customer information.

Document Sharing

Document Sharing

Create a searchable library for product files, support documents, and marketing specs all in one place.

Media Library

Media Library

Provide product marketing videos, archive recorded webinars, and test product concept, as well as create support and training video libraries.

Product Management Tools

Product Management Tools

Empower your customers to submit ideas in your online community where other customers can provide feedback.

Wikis

Wikis

Collaborate with customers to flesh out new feature ideas and get the requirements right the first time.

Blogs

Blog Software

Provide your customers or members with helpful information and insight into how your organization.

Features that Keep Online Community Members Engaged

Keep customers and members coming back to your online community frequently.

Email Marketing Engine

Email Marketing Engine

Keep customers or members engaged, empower your staff to stay connected, and provide proactive support.

Gamification & Contests

Gamification & Contests

Use awards, profile badges, and leader boards to encourage both short-term goals and long-term member engagement.

Online Community Mobile App

Online Community Mobile App

Your customers or members are mobile, so your online community needs to be as well.

Event Management Software & Calendaring

Event Management Software & Calendaring

Increase engagement and attendance at in-person and virtual events – from a webinar series to multi-day conferences.

Analytics & Reporting

Analytics & Reporting

Giving employees and management a top-down view of trends, usage, and specific customer data.

CRM, AMS, Customer Database Integration

CRM, AMS, Customer Database Integration

Extend the value of your existing customer data by integrating with your CRM system, AMS, or customer portal.

Surveys & Polls

Surveys & Polls

Gain valuable data faster by polling and surveying all customers or members, certain segments, or targeted groups.

Integrated Online Community, Listserv, and Mobile Software

Integrated Online Community, Listserv, and Mobile Software

Increase engagement with prospects, customers, or members by making it easy to participate in your online community.

Online & Emailed Content Alerts

Online & Emailed Content Alerts

Maintain an active online community with customer- or member-specific emails and dashboards.

Built-In Search Engine

Built-In Search Engine

Keep your customers or members engaged by helping them find the right information from their computers or mobile devices.

Online Community Features that Generate Direct Revenue

Bring in revenue directly through your community through events, product sales, vendor programs, and membership dues.

 

eCommerce & Online Store

eCommerce & Online Store

Sell and deliver physical goods, virtual products, and access to your community for virtual memberships.

Sponsor & Partner Program

Sponsor & Partner Program

Add significant value to being a partner or conference exhibitor by providing controlled access to your community.

Conferences & Events

Conferences & Events

Manage event registration, conference-related communication, the session submissions from a single system.

Membership Management

Membership Management

Track member information, collect dues, and manage renewals for your association, user groups, or customer community.