Online Community Software Features

Serious Online Community Software for Businesses and Membership Organizations

Socious provides the most complete SaaS online community platform. After 10 years of providing cloud-based social software to businesses, associations, and user groups, Socious offers an unmatched range and depth of features that are available to keep your customers or members engaged, raise your profile in your market, and impact your bottom line.

Features

• Online Communities Platform
  Differentiate your organization, increase customer loyalty, and improve employee productivity.
• Online Groups
  Segment customers or members to improve collaboration and provide a better customer experience.
• Discussion Forums
  Empower customers to share solutions, monitor customers’ problems, and test product ideas.
• Social Networking
  Enable community members to follow the activity streams of other members and build personal networks.
• Blog Software
  Provide your customers or members with helpful information and insight into how your organization.
• Content Management System
  Easily manage content and tools to improve your customers’ experience in your online community.
• Member Profiles
  Build community by helping customers network and build a personal brand as a product or industry expert.
• Customer or Member Directory
  Enable customers or members to find each other while controlling access to sensitive customer information.
• Email Marketing Engine
  Keep customers or member engaged, empower your staff to stay connected, and provide proactive support.
• Document Sharing
  Create a searchable library for product files, support documents, and marketing specs all in one place.
• Media Library
  Provide product videos and recorded webinars for marketing, support, training, and product concept.
• Online Store
  Sell and deliver physical goods, virtual products, and access to your community for virtual memberships.
• Gamification & Contests
  Use awards, profile badges, and leader boards too encourage both short-term goals and long-term member engagement.
• Social Media Integration
  Create an integrated social business strategy that includes private online communities and public social media.
• Online Community Mobile App
  Your customers or members are mobile, so your online community needs to be as well.
• News Aggregator
  Pull helpful resources into your online community from other company and external RSS feeds.
• Event Management Software & Calendaring
  Increase engagement and attendance at in-person and virtual events – from a webinar series to multi-day conferences.
• Partner/Vendor Program
  Add significant value to being a partner or conference exhibitor by providing controlled access to your community.
• Analytics | Business Intelligence
  Giving employees and management a top down view of trends, usage, and specific customer data.
• CRM, AMS, Customer Database Integration
  Extend the value of your existing customer data by integrating with your CRM system, AMS, or customer portal.
• Product Management Tools
  Empower your customers to submit ideas in your online community where other customers can provide feedback.
• Surveys & Polls
  Gain valuable data faster by polling and surveying all customers or members, certain segments, or targeted groups.
• Wikis
  Collaborate with customers to flesh out new feature ideas and get the requirements right the first time.
• Integrated Online Community, Listserv, and Mobile Software
  Increase engagement with prospects, customers, or members.
• Online & Emailed Content Alerts
  Maintain an active online community with customer- or member-specific emails and dashboards.
• Fully Indexed Search Engine
  Help customers find answers across your online support community from a single search engine.
• Blog Search
  Empower customers to find information across company, customer, and partner blogs.
• Search from Mobile Devices
  Keep your customer or members engaged when they are on the road or away from their computers.