COE Case Study

International Software User Group Saved Money and Staff Time

COE, the only international, professional organization for users of Dassault Systèmes software solutions consolidated systems to save money and increased member engagement and satisfaction.

Challenge

COE wanted to eliminate the need to manually transfer data from their various systems and improve efficiency and content sharing between their organization’s volunteers.

Solution

MemberCloud provided a one-stop shop that included all the systems COE needed, and provided them with more member-facing engagement features.

Benefits

MemberCloud’s effective, member-facing features and back-end functionality saved COE $20,000 annually, increased efficiency, and improved member satisfaction and engagement.

““The benefits that COE received immediately was our $20,000 annual savings. That really hit a home run for COE” ”

Bret Kelsey

Executive Director, COE

About COE

COE has been bringing together the users of Dassault Systèmes PLM solutions for more than 25 years.
COE (formerly the CATIA Operators Exchange) is the only international, professional organization uniting the users of Dassault Systèmes software solutions. With thousands of users in hundreds of member companies representing the aerospace & defense; automotive & transportation; architecture, engineering & construction; energy & process; industrial equipment; consumer goods, consumer packaged goods; shipbuilding; financial & business services; high tech electronics; and life sciences industries, there is no better support community available.

COE helps users leverage their Dassault Systèmes PLM (Product Lifecycle Management) solutions experience to stay ahead of the competition. By becoming a member of COE, you and your organization will receive the education, training, networking opportunities, product influence and resources available exclusively to COE members that will help you rise to the top of your industry.

At 5,000 members strong, the International Avaya Users Group (IAUG) combines the previous Avaya and heritage Nortel user groups into one of the world’s largest international organizations for communication technology professionals. As the forum for the global Avaya customer community, IAUG provides a voice and resource for Avaya customers everywhere.

Before Socious

COE had a series of systems, speaker management, registration and online community that were not linked together creating a lot of work to pass data between the systems manually.

Staff and members were not being as efficient as possible due to multiple systems causing them to spend more time on managing technology than they would have liked to.

Had no cohesive plan to manage content being shared from their 60+ volunteers within the organization.

How Did Socious Online Community Software Help ?

Consolidate Systems. Socious became a one-stop-shop for all of COE’s technology needs. Socious implemented their full suite which included the CMS to manage their entire external website, the membership management system to manage dues sign-up and renewal for members, the online community, the event system and speaker management system along with the Socious mobile community and event apps.

Cost Savings. Immediately, the Board was happy since COE saved the organization $20,000 annually by replaced all of their different systems with a consolidated platform.

Experienced Partner. Immediately COE felt that they were working with a team that had “walked a mile in their shoes”. Socious understood the user group environment and was able to make suggestions – based on best practices of other groups they had worked with, on a successful implementation and migration for COE.

Improved Member Satisfaction. Member satisfaction increased by eliminating the registration and credit card issues that they had been having with the old systems.

Staff Efficiency The COE staff now had one integrated system to maintain versus several separate systems. This made the staff more efficient and saved time in providing customer service to members.

Consistent User Engagement. COE is able to use the community software to create a year-round content plan to deliver content and value to their member and vendor community.

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